A network outage has struck BlackBerry users in the EMEA region this morning — on, irony of ironies, iPhone 5 launch day — affecting BBM, email and internet but not voice or text. Fall is a troublesome season for the company which experienced the largest outage in its network’s history last October, causing then co-CEO Mike Lazaridis to appear on YouTube in person to present an excruciating autocue apology for letting customers down (a video that appears to have since been removed). RIM confirmed the outage in a tweet this morning, noting: “Some users in Europe, Middle East & Africa are experiencing issues with their BlackBerry service”. A follow up tweet added: “We are investigating and apologise for any inconvenience.” At the time of writing RIM was unable to provide specific details of the cause of the outage, which TechCrunch understands is still ongoing, or details of how many BlackBerry users are affected. Last year’s week-long worldwide BlackBerry network outage was initially caused by the failure of a core switch at a UK datacenter which in turn triggered a wider “cascade failure” – as then co-CEO Lazaridis put it – with backlogs of data building up in EMEA and overloading RIM’s systems in other regions.
The full story can be read/found on BlackBerry Outage Strikes EMEA On iPhone 5 Launch Day: Ouch — That’s Gotta Hurt
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